Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) of your decision to withdraw from this contract. Please use the contact details below:
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall return to you all payments that we have received from you, including delivery costs. received from you, including delivery costs (with the exception of additional costs, resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us. the most favorable standard delivery offered by us), without undue delay and by at the latest within fourteen days from the day on which we received the notification of your your revocation of this contract has been received by us. For this repayment the same means of payment that you used for the original transaction, unless with used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functionality of the goods.
Need help?
Contact us at [email protected] for questions related to refunds and returns.